Terms of Service

Agreement to Terms

By accessing or using Frame Perfect's website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

These terms apply to all visitors, users, and others who access or use our services. Please read them carefully before proceeding.

Service Description

Frame Perfect provides professional arcade game development services, including but not limited to:

• Fighting game mechanics development and implementation
• Narrative design and story integration services
• Live operations management and ongoing support
• Technical consultation and game development guidance
• Custom arcade game development solutions

Services are provided subject to availability and may be modified, suspended, or discontinued at our discretion with reasonable notice.

Acceptable Use Policy

Permitted Uses

You may use our services for lawful purposes related to arcade game development, project consultation, and professional inquiries.

Prohibited Activities

You agree not to:

• Use our services for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt our services or servers
• Transmit viruses, malware, or other harmful code
• Impersonate Frame Perfect or misrepresent your affiliation with us
• Harvest or collect information about other users
• Use automated systems to access our services without permission
• Engage in any conduct that restricts or inhibits anyone's use of our services

Service Access and Availability

Service Availability

We strive to provide continuous access to our website and services. However, we do not guarantee uninterrupted availability and reserve the right to modify, suspend, or discontinue services temporarily or permanently for maintenance, updates, or other operational reasons.

Maintenance and Updates

We may perform scheduled or emergency maintenance that temporarily limits service availability. We will provide reasonable notice when possible but reserve the right to perform urgent maintenance without prior notice.

Geographic Restrictions

While our services are available globally, certain features or services may not be available in all geographic locations. We reserve the right to limit service availability based on legal, technical, or business considerations.

Service Modifications

We may modify, update, or change our services, features, or pricing at any time. We will provide reasonable notice of significant changes that materially affect existing agreements or commitments.

Engagement and Project Terms

Service Agreements

Specific project engagements are governed by separate written agreements that outline scope, deliverables, timelines, and compensation. These Terms of Service supplement but do not replace project-specific agreements.

Project Scope

Each project engagement will define specific deliverables, milestones, and acceptance criteria. Changes to agreed scope require written approval from both parties and may affect timeline and pricing.

Client Responsibilities

Clients are responsible for providing necessary information, assets, feedback, and approvals in a timely manner. Delays in client obligations may impact project timelines and deliverables.

Communication

We communicate primarily through email and scheduled meetings. Clients should respond to communications within reasonable timeframes to avoid project delays.

Intellectual Property Rights

Our Intellectual Property

All content on our website, including text, graphics, logos, designs, and software, is the property of Frame Perfect or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without explicit written permission.

Client Content and Materials

Clients retain ownership of materials, content, and intellectual property they provide. By providing materials, you grant us a limited license to use them solely for delivering agreed services.

Work Product Ownership

Ownership of deliverables and work product is defined in project-specific agreements. Typically, clients receive ownership rights upon full payment, subject to any agreed exceptions or license terms.

Portfolio Use

Unless otherwise agreed, we reserve the right to showcase completed work in our portfolio, case studies, and marketing materials, subject to any confidentiality obligations.

Payment and Fees

Service Fees

Fees for services are specified in project agreements or quotes. All fees are in USD unless otherwise specified. Prices may be subject to change with reasonable notice for new engagements.

Payment Terms

Payment terms, schedules, and methods are defined in project agreements. Typical arrangements include upfront deposits and milestone-based payments. Late payments may incur interest charges or suspension of services.

Refunds

Refund policies are specified in project agreements. Generally, deposits and fees for completed work are non-refundable. Unused portions of prepaid services may be refundable under certain circumstances.

Taxes

Fees do not include applicable taxes, which will be added as required by law. Clients are responsible for any taxes associated with services received.

Warranties and Disclaimers

Service Warranty

We warrant that services will be performed with professional care and skill consistent with industry standards. Specific quality standards and acceptance criteria are defined in project agreements.

Disclaimer of Warranties

Except as expressly stated in project agreements, our services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that services will meet all your requirements or expectations, that services will be error-free or uninterrupted, or that defects will be corrected.

Third-Party Services

Our services may integrate with or rely on third-party platforms, tools, or services. We are not responsible for the performance, availability, or actions of third-party services.

Limitation of Liability

To the fullest extent permitted by law, Frame Perfect shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of or inability to access or use our services
• Any conduct or content of third parties on our services
• Unauthorized access, use, or alteration of your transmissions or content
• Any matter relating to our services

Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim during the twelve months prior to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless Frame Perfect, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

• Your access to or use of our services
• Your violation of these Terms of Service
• Your violation of any third-party rights, including intellectual property rights
• Any content or materials you provide
• Your breach of any project agreement

Termination

Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these terms, violation of law, or if we believe termination is necessary to protect our interests or those of other users.

Project Termination

Termination of specific project engagements is governed by project agreements. Either party may typically terminate with written notice, subject to payment obligations for work completed.

Effect of Termination

Upon termination, your right to use our services ceases immediately. Provisions regarding intellectual property, confidentiality, disclaimers, liability limitations, and dispute resolution survive termination.

Governing Law and Disputes

Governing Law

These Terms of Service are governed by and construed in accordance with applicable international commercial law and the laws of the jurisdiction where Frame Perfect operates, without regard to conflict of law principles.

Dispute Resolution

We prefer to resolve disputes amicably through good-faith negotiation. If a dispute cannot be resolved informally, parties agree to attempt mediation before pursuing formal legal action.

Jurisdiction

You agree to submit to the personal jurisdiction of the courts located in our operating jurisdiction for resolving any disputes arising from these terms or your use of our services.

General Provisions

Entire Agreement

These Terms of Service, together with any project agreements and referenced policies, constitute the entire agreement between you and Frame Perfect regarding use of our services.

Modifications

We reserve the right to modify these terms at any time. We will notify users of significant changes by posting updated terms on our website. Your continued use after changes become effective constitutes acceptance of modified terms.

Severability

If any provision of these terms is found unenforceable, the remaining provisions will continue in full force and effect. Unenforceable provisions will be modified to reflect the parties' intent as closely as possible.

Waiver

Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative.

Assignment

You may not assign or transfer these terms or your rights and obligations without our written consent. We may assign these terms without restriction.